If you make a lost password request and the message says an email has been sent, but it does not arrive, then your spam/junk filter may be intercepting our message. Please look in your Spam/Junk folder.
Lost password requests and order emails are sent automatically. Some spam/junk filters think that automatic email must be spam and send it to your Spam/Junk folder. Please add [email protected] to your spam filter white list.