We moved to new software in January 2021 and old accounts were not transferred. Your first purchase here will create a new account.
The patterns are supplied as a 12-month licence to download, save, and print for your personal use. If a file is lost after the download licence has expired a new licence will be required for resupply.
If you save a copy of the PDF pattern file to your computer you can use it for life as long as you don’t lose it and still have the software to open it.
Not sure when you last shopped with us?
If you are not sure when you last shopped with us try logging in. If your email address or username is not found you will get an error message informing you it is an unknown email address or username. If that happens go to “Billing details” when you check out.
If you get an error message saying the password you entered for the email address or username is incorrect that means you have an account in the new shop but entered the wrong password. In that case, try again or go to our password help page.