Invalid username or email error

Have you purchased from this website before?

If you have placed an order with Form-A-Lines since 10 January 2021 you can log in to this shop.

If not, you need to create a new account during checkout. We moved to this shop software on 10 January 2021 but were unable to transfer the customer accounts. Not sure when you last shopped with us?

Entering your username or email address.

If letters or numbers automatically appear into the username/email address box this means your web browser is set to auto-fill the entries. The letters/numbers do not come from us, they come from previous entries you have made in similar boxes and are stored by your web browser.

If your computer is inserting your username or email address automatically when you go to log in then delete it and type it in manually. This should ensure the username or email address is entered accurately.

Was there a typo in your email address?

You may have given your email address with an error in it. We know this happens because occasionally order confirmations get bounced back to our mail server as undeliverable due to a non-existent email address. Your Internet service provider will be able to tell you your correct email address.

If you received an email from us when you placed your first order, or subsequently, you can eliminate this possibility.

If you suspect a typo in your email address please contact us at [email protected]. Include your full name and post/zip code so that we can trace your account.